🌟 How to Get Your First Reviews as a Cleaner (Even If You’re Brand New)
💬 “I’ve just started my cleaning business. Will anyone trust me without reviews?”
It’s a common worry for new cleaners:
You’re offering a great service — but you’re just starting out, and you don’t have any reviews yet.
It can feel like a catch-22:
No reviews means fewer clients, but you need clients to get reviews.
The good news? You can build trust from day one, even if you’ve only done a handful of jobs (or none at all). In this post, we’ll show you how to:
Ask for your first reviews (without feeling awkward)
Use the Kleana Directory review section to your advantage
Make the most of feedback and screenshots
Handle reviews professionally — even if one doesn’t go your way
✅ Why Reviews Matter So Much
When people look for a cleaner, they want someone they can trust in their space. A few good reviews:
Show you’re reliable and experienced (even if just starting out)
Help you stand out from the crowd
Encourage people to give you a chance
Boost your visibility in searches (on Facebook, Google, and Kleana Directory)
🌐 Use the Kleana Directory Review Section to Build Your Credibility
Every cleaner listed on Kleana Directory has their own public profile page — and that includes a review section where clients can leave feedback directly.
This is one of the easiest and most trusted places for clients to post a quick testimonial.
Even just 2–3 reviews on your Kleana profile can make a big difference in helping new clients choose you over someone with no info listed.
💡 Ask clients to leave their review directly on your Kleana profile — it keeps everything in one place, and looks clean and professional.
💬 Tip #1: Ask Clients Right After the Clean
Right after a job is when your client is most likely to feel impressed, grateful, and relaxed — perfect timing for a review request.
Try this message:
“Hi [Client Name], thank you for having me today! If you’re happy with the clean, would you mind leaving me a quick review on my Kleana Directory profile? It really helps small businesses like mine grow.”
Send them the direct link to your profile to make it easy.
👪 Tip #2: Ask Friends or Family for a “Starter Review”
If you’ve helped someone you know — even just tidied up a friend’s flat or supported a relative with a deep clean — you can ask for a review based on that experience.
They can say:
You were helpful and polite
You worked efficiently
They’d recommend you to others
That’s still real feedback — and it helps build the foundation of your profile.
📱 Tip #3: Use Screenshots and Messages as “Social Proof”
Even if someone doesn’t post a formal review, if they text or message you with kind words, that counts too!
Example:
“Thank you so much, my house feels amazing again — I’ve never seen the bathroom look like that!”
You can screenshot messages (with permission or blurred names) and post them on:
Facebook or Instagram (especially as Stories or Reels)
Your Kleana Directory profile “about” section
A testimonials page on your future website
📝 Tip #4: Feature Reviews on All Platforms You Use
Once you’ve collected a few reviews, show them off consistently:
Add them to your Kleana Directory profile
Pin them to the top of your Facebook Business Page
Share them weekly on your social media
💡 If a client leaves a review elsewhere (e.g. Google or Facebook), you can ask for permission to copy it to Kleana too — most people won’t mind.
🎁 Tip #5: Offer a Small Thank-You (Optional)
You don’t have to give out discounts — but a small thank-you or gesture can encourage reviews in a kind, genuine way.
Some ideas:
A handwritten thank-you card
A loyalty stamp or “5 cleans = 1 free hour” card
A small gift (like a chocolate or air freshener) after a few jobs
The goal is to make your clients feel valued, not bribed.
😬 What If You Get a Negative Review?
It happens — even to the best. The key is to handle it professionally and use it to grow.
Take a breath — don’t reply in frustration
Respond politely and calmly
Acknowledge the concern, even if you disagree
Offer to resolve it, or at least thank them for the feedback
Move forward — one negative review doesn’t define your business
In fact, how you respond often builds more trust than the review itself.
🔁 Keep Asking — Even When You’ve Got a Few
Getting reviews should be part of your routine. Keep asking new clients, and you’ll naturally build up:
Trust
Confidence
Search visibility
A strong reputation
🧼 Kleana’s Take
We built the Kleana Directory review system to help cleaners show what they’re made of — because too many amazing cleaners go unnoticed just because they don’t have a fancy website or marketing team.
So whether you’ve done 1 clean or 100, we encourage you to:
Ask for reviews
Celebrate kind words
Keep building your reputation, one job at a time
✨ Final Thought
Your work speaks for itself — but a few kind words from others help amplify it.
You don’t need a long list of testimonials to prove your worth.
You just need someone willing to say:
“This person did a great job, and I’d trust them again.”