FAQ (Frequently Asked Questions)
Last Updated: 15/04/2025
Welcome to the Kleana FAQ page! Here, you’ll find answers to common questions about our services. If you need more assistance or have a question that’s not listed here, please use our [Contact Form] to reach us, and we’ll get back to you as soon as possible.
1. What is Kleana?
Kleana is a Community Interest Company (CIC) dedicated to connecting customers with trusted, local cleaners. Our platform allows you to find, book, and review cleaning services for residential, commercial, and specialized cleaning needs. We aim to make hiring a cleaner simple, transparent, and reliable. In doing so you help support this platform that is dedicated to supporting the cleaning industry.
2. How do I find a cleaner on Kleana?
To find a cleaner:
Go to our [Search Page].
Enter your location, service type, and any other relevant filters.
Browse the list of available cleaners in your area and check out their profiles, reviews, and service details.
Contact a cleaner directly through the platform to arrange a service.
3. How do I become a cleaner on Kleana?
To become a cleaner:
Sign up for a free account on our platform.
Complete your profile with details about your cleaning services, experience, and service areas.
Create your listings for specific cleaning services, such as deep cleans or one-time event cleans.
Once your profile is set up, clients in your area can find you and book your services directly.
If you need more help or have specific questions about becoming a cleaner, please use our [Contact Form].
4. Is there a cost to join Kleana as a cleaner?
Currently, joining Kleana and creating your profile is completely free. However, there may be optional paid features in the future that could provide additional benefits for cleaners. You will be notified if and when these features become available.
5. How do I book a cleaner through Kleana?
Booking a cleaner through Kleana is simple:
Use the search feature to find a cleaner in your area.
Review their profile, services, and ratings.
Contact the cleaner directly through their profile to arrange the details of your cleaning service.
Complete the booking according to the cleaner’s available slots.
6. How do I leave a review for a cleaner?
After your service is completed, you will have the option to leave a review for the cleaner. This helps other users make informed decisions when choosing a cleaner. Simply visit the cleaner’s profile and leave your feedback about the service quality and experience.
7. How do I update my profile or services?
To update your profile or services:
Log in to your Kleana account.
Navigate to the Dashboard.
Edit your profile details and service listings as needed.
Save the changes and they will be updated on your public profile.
8. What should I do if I have an issue with a cleaner or service?
If you encounter any issues with a cleaner or the service you received, please contact us through the [Contact Form]. We will investigate the matter and do our best to resolve the issue in accordance with our policies.
9. How do I cancel or reschedule a booking?
To cancel or reschedule a booking, please contact the cleaner directly through the platform to discuss the changes. If you have difficulty reaching the cleaner or need further assistance, use our [Contact Form], and we’ll be happy to help.
10. How do I contact Kleana if I need support?
The best way to get in touch with us is by using our [Contact Form]. Simply fill out the form with your inquiry, and our team will get back to you as soon as possible. We do not offer direct customer support via phone at this time.
11. Do you offer cleaning products or equipment?
Kleana is a platform that connects clients with cleaners, but we do not provide cleaning products or equipment. It is the responsibility of the cleaner to bring the necessary supplies for the job unless otherwise agreed upon with the client. Be sure to confirm these details with your cleaner before the service.
12. How can I protect my data when using Kleana?
At Kleana, we take your privacy seriously. Our Privacy Policy outlines how we handle your personal data, and we comply with all applicable data protection laws, including the UK GDPR. We ensure that your information is secure and used only for the purposes of providing the services you request.
13. How do I unsubscribe from newsletters or notifications?
If you no longer wish to receive newsletters or notifications from Kleana, you can unsubscribe by clicking the unsubscribe link in any of the emails we send you. Alternatively, you can update your preferences in your account settings or contact us via the [Contact Form] for assistance.
14. Can I become a Kleana partner or sponsor?
If you’re interested in becoming a partner or sponsor for Kleana, please contact us through our [Contact Form]. We welcome inquiries about potential collaborations and partnerships to help expand our platform’s reach.
Need Help?
If your question isn’t listed here or if you need further assistance, please feel free to reach out via our [Contact Form]. We’re here to help and will respond to your inquiry as quickly as possible.