Last Updated: 13/04/2025

At Kleana, we value the privacy of our users and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data in accordance with the UK General Data Protection Regulation (GDPR), the Data Protection Act 2018, and our status as a Community Interest Company (CIC).

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

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1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, and other details when you register for an account, subscribe to our newsletter, or contact us.

• Profile Information: Information about your cleaning business (if applicable), including business name, services provided, location, and other details that help us connect clients with the appropriate cleaners.

• Usage Data: Information about how you interact with our website and app, such as IP address, browser type, device type, and the pages you visit.

• Payment Information: If you use our paid services, we may collect billing information, though payments are processed through a third-party payment provider.

2. How We Use Your Information

We use your information for the following purposes:

• To provide, operate, and improve our services.

• To communicate with you regarding your account, updates, promotions, or customer service inquiries.

• To facilitate transactions and process payments securely.

• To maintain and improve the functionality of our website and app.

• To comply with legal obligations, including as required by law or regulation applicable to a Community Interest Company (CIC).

3. Data Sharing and Disclosure

We do not sell, rent, or share your personal data with third parties for their marketing purposes. However, we may share your information in the following circumstances:

• With Service Providers: We may share your data with third-party companies or individuals who perform services on our behalf, such as payment processors, hosting providers, or email service providers. These third parties are obligated to maintain the confidentiality of your data.

• For Legal Reasons: We may disclose your personal information if required to do so by law or in response to a valid legal request, such as a subpoena, court order, or government inquiry.

4. Data Security

We take reasonable precautions to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data. We implement measures to protect against data loss, misuse, and unauthorized access, but there are inherent risks when transmitting data online.

5. Your Rights

As a user of our services, you have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of your personal information that we hold.

• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete data we hold about you.

• Right to Erasure: You have the right to request that we delete your personal data in certain circumstances, subject to legal obligations.

• Right to Object: You can object to the processing of your data for marketing purposes.

• Right to Data Portability: You have the right to request a copy of your personal data in a commonly used electronic format.

To exercise any of these rights, please contact us at [email address].

6. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes retaining data for legal, accounting, or reporting requirements.

For example, if you are a registered cleaner, we will retain your profile and business information for as long as you are using the service or as required by law. If you request to delete your account, we will remove your personal data, unless we are required by law to retain it.

7. CIC Compliance

Kleana operates as a Community Interest Company (CIC), which means we are legally required to use our profits to benefit the community. We take our responsibility seriously to provide transparent operations and uphold the highest standards in data protection. We will only use your personal information in ways that align with our CIC objectives and community-focused mission.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us understand how you interact with our site and improve its functionality.

You can control cookie settings through your browser, but note that some features of our website may not function properly if cookies are disabled. For detailed information about the cookies we use and how to manage them, please refer to our [Cookies Policy] page.

9. International Data Transfers

We do not transfer your personal data outside of the UK, except in cases where we work with third-party service providers who may store or process your data outside the UK. In such cases, we ensure that appropriate safeguards are in place to protect your data, in compliance with the UK GDPR.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. Any changes will be posted on this page, with the “Last Updated” date at the top indicating when the changes were made. We encourage you to review this policy periodically for any updates.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us using our contact form.